Where are you based?

Offdada is based in The Germany, Hamburg. We have many warehouses around the world, and maybe near your house!

What are your sizes?

Most of our items are unisex. You can find a size chart in the product photos for each itemas as well as a reference Model. If you are not sure about your size, we are happy to help you, just write to us at offdadabrand@gmail.com.

How can I make a payment?

In the last steps of your order you can choose between credit card (Visa and Mastercard...), PayPal and Instant bank transfer.

I unfortunately i didn't found the right answer.

No problem! You can contact us at any time via the contact form or by email to offdadabrand@gmail.com

Which countries do you ship to?

We do ship worldwide.

How long will it take for my order to arrive?

Standard shipping:

- The United States (USA): 7 - 12 business days

- The United Kingdom (UK): 6 - 10 business days

- Europe: 6 - 10 business days

- Australia: 7 - 12 business days

- Canada: 7 - 12 business days

- Rest of World: 1 - 15 business days

Can I return orders?

We make our stuff with great passion and a lot of time, we work like a family with a lot of love on your order. Please keep this in mind before you order. If you are unsure about the size or an item, check the size charts or write to us at offdadabrand@gmail.com

If something does not fit you, you can of course send it back! In this case please write us an email with your order number and the reason. Once we receive your package, you will get your money back within three business days in the same way you sent it to us. If you want a different product or size, just order again. Because we are still so small, we are unable to provide return shipping labels. You will have to pay for the return shipping and any costs incurred.

Please make sure to send us the product within 14 days after you received it. All original packaging, price labels etc. shall be returned with the product without having been tampered with.

Thank you for your understanding.

I emailed customer service, how long will it take them to respond?

For email, expect a response within 24 hours from our representatives. Our representatives are available Monday till Friday.