Shipping policy

 

Delivery and shipping conditions

1. The delivery of goods takes place on the dispatch route to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller's order processing is decisive.

2. If the transport company sends the goods back to the seller because delivery to the customer was not possible, the customer bears the costs for the unsuccessful shipment. This does not apply if the customer is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller announced the service a reasonable time in advance would have. Furthermore, this does not apply with regard to the shipping costs if the customer effectively exercises his right of withdrawal. For the return costs, if the customer exercises his right of withdrawal, the provisions made in the seller’s cancellation policy apply.

3. Once an order has been successfully delivered to the address provided by the customer during the checkout process and is confirmed as delivered by the designated courier or delivery service, OFFDADA bears no further responsibility for the order, including any loss, theft, or damage that may occur thereafter.

4. Collection by the customer is not possible for logistical reasons.